Patient Rights & Responsibilities

Patient/Family Rights

You and your family are partners in the healthcare process.  Here's what you can expect from us:

1. We will provide assistance, including an interpreter if you for any reason do not understand or you need help.
2. We will provide you treatment without discrimination as to race, color, religion, sex, national origin, disability, sexual orientation or source of payment.
3. We will provide considerate and respectful care in a clean and safe environment free of unnecessary restraints.
4. We will provide you with emergency care if you need it.
5. We will provide you of the name and position of the doctor who will be in charge of your care in the hospital.
6. We will provide you the names, positions and functions of any hospital staff involved in your care and you can refuse their treatment, examination or observation.
7. We will provide you with a no smoking room.
8. We will explain things in ways you can understand about your diagnosis, treatment and prognosis.
9. We will provide you all the information you need to give informed consent for any proposed procedure or treatment.  This information shall include the possible risks and benefits of the procedure or treatment.
10. We will provide you with all the information you need to give informed consent for an order not to resuscitate.  You also have the right to designate an individual to give this consent for you if you are too ill to do so.  If you would like additional information, please ask for a copy of the pamphlet “Do Not Resuscitate Order – A Guide for Patients and Families”
11. We encourage you to be involved in making decisions about your care. And we will respect your right to request or refuse medical treatment and be told what effect this may have on your health.
12. We will provide you with a full explanation in deciding whether or not to participate in research.  You have the right to refuse to take part in the research.
13. We will care for you in a careful and gentle manner that preserves dignity and contributes to a positive self image.  You have the right to privacy while in the hospital and confidentiality of all information and records regarding your care.
14. We encourage your active participation in all decisions about your treatment and discharge from the hospital.  We will provide you with a written discharge plan and written description of how you can appeal your discharge.
15. We will provide you a review of your medical record with out charge.  We can provide a copy of your medical record for which ORMC can charge a reasonable fee.  You cannot be denied a copy solely because you cannot afford to pay.
16. We will provide you with an itemized bill and explanation of all charges.
17. We will work to solve any concerns you may have.  You have the right to complain without fear of reprisals about the care and services you are receiving and to have the hospital respond to you and if you request it, a written response. Please ask any member of your healthcare team, and we will work promptly to resolve any concerns about your healthcare.  You may contact the patient advocate at 845-333-1164 to assist you with concerns that you may not feel comfortable discussing with the health care team.
18. We will honor any authorized family members and other adults who you give priority to visit consistent with your ability to receive visitors.
19. We encourage you to make known your wishes in regard to anatomical gifts.  You may document your wishes in your health care proxy or on a donor card, available from the hospital.

Patient/Family Responsibilities

We consider you a part of our team of care.  Here is what we expect when you visit:

1. You must provide us with complete and accurate information about present complaints, past illnesses, hospitalizations, medications and other matters relating to your health.
2. You have the responsibility for asking questions when something is unclear and to report any unexpected changes in your condition to the physician.
3. You must follow the instructions of nurses and allied health personnel as they carry out the coordinated plan of care and implement the responsible practitioner’s orders.
4. You are responsible for keeping appointments and must notify the responsible practitioner or the hospital if you can not do so for any reason.
5. You are responsible for your actions if you refuse treatment or do not follow the practitioner’s instructions.
6. You must follow our organization’s rules and regulations.
7. You must show respect for the people taking care of you and the rights of other patients by assisting in the control of noise, smoking and the number of visitors.  You must be respectful of the property of other persons and of the hospital.
8. You must meet your financial obligation to the organization, and if you have concerns about doing so, let us know by contacting the Financial Advocates at 845-333-1482.

Download the "Your Rights" booklet
Presione aquí para transferencia directa del folleto "Sus Derechos"