Patients & Visitors
We're dedicated to improving the health and well-being of our patients. To us, success goes beyond clinical.
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At Garnet Health, we’re committed to delivering patient-centered quality health care in a healing environment. Our dedication and excellence is rewarded with awards and accreditations by the major organizations that inspect and accredit healthcare facilities nationally.
Whether scheduling a procedure or looking for additional health resources, you can count on Garnet Health to help you plan your upcoming visit at any of our facilities across Orange and Sullivan County. From your admission, to your discharge, please review the following information to prepare you for your visit. Should you have any question, contact us at:
- Garnet Health Medical Center: 845-333-1000
- Garnet Health Medical Center - Catskills, Harris: 845-794-3300
- Garnet Health Medical Center - Catskills, Callicoon: 845-333-6800
- Garnet Health Doctors: 845-333-7575
If this is your first time being admitted to our hospital, you may be wondering what to expect during your visit, what accommodations we provide, and what your rights are as a patient.
Please be advised: Smoking is not allowed anywhere in or on our properties.
Hospital Amenities
All our patients and visitors have the following general hospital amenities available to them during their stay or visit, including: public Wifi, gift shop, dining services, ATM, language assistance, and much more.
Garnet Health's helpful registration team will guide you through the registration process upon your arrival. This process will be completed faster and easier if you bring information with you when you arrive. Please remember to bring:
- Identification cards
- Papers that show what insurance you have
- A list of all the prescription and non-prescription medications you are taking
- Any required documentation - such as: referrals, pre-authorization forms and/or physician orders
- The name and phone number of a relative or friend to contact in an emergency
All your medical information is handled confidentially and ensures that accurate data is available for those involved with your care. If your visit is for a specific test or procedure, please make sure you have scheduled the appointment in advance. If you have been admitted to a Garnet Health facility before, we have your medical records on file. If you have not been here before, please bring the name and telephone number of your doctor so we can get your records easily.
Your Personal Belongings and Valuables
If you are admitted, you may wish to have your own clothes: a robe, slippers, pajamas or nightgown, eyeglasses and the toiletries that you may want. Please be aware that the hospital is not responsible for any personal belongings you bring - unless they are check in with Security. We encourage our patients to not bring or keep jewelry, watches, large sums of money, cell phones or electronics with you. You might want to keep only enough cash for magazines, newspapers or other incidental items.
If you cannot send valuables home, you can check them in with Security upon admission or through your nurse.
Patient Feedback Upon Discharge
You may receive a survey by mail or by e-mail after your visit. Your feedback is important. Please fill out the survey and return it to us as soon as possible. Thank you for taking this opportunity to let us know how we are doing and how we can improve.
General Visiting Hours are from 11:00 AM - 8:00 PM daily.
Cellular phone policies are posted throughout our campuses and units. Visitors may not smoke in patient rooms or anywhere in or on hospital property.
General Visitation Guidelines
- Check-in at the desk in the lobby of the Main Entrance to get your visitor’s badge.
- Please visit our Visitation Guidelines page (below) for visiting hours and number of visitors permitted at each location and in each area. Special needs can be addressed with your specific Nursing Department
- Please do not bring in any food or drinks to the patient without speaking to a doctor or nurse.
- Smoking is not allowed anywhere in the hospital.
Find a Location
Visitors are asked to adhere to visiting hours and must obtain a visitor's pass at the Information Desk in the Main Lobby. For visiting hours, directions, dining options, and more information about the facility you are planning on visiting, find a location to learn more.
Visitor Management System
Garnet Health Medical Center utilizes metal detectors and a Visitor Management System in the main lobby to provide a more accurate head count of who and how many visitors are in the hospital in case of an emergency. All visitors will need to show valid ID upon entering the hospital and the new hi-tech ID card scanning system will produce a visitor badge that must be worn at all times.
Contact a Patient
If you would like to reach a friend or loved one who is a patient, please call:
- Garnet Health Medical Center: 845-333-1555
- Garnet Health Medical Center - Catskills, Harris: 845-794-3300
- Garnet Health Medical Center - Catskills, Callicoon: 845-333-6800
We also offer a free service called Patient E-Greetings which allows you to send a digital greeting to a friend or loved one who currently is a patient.
Patient Code of Conduct
Garnet Health is committed to improving the health of our community by providing exceptional health care in a safe and healthy environment for all patients, visitors and staff. We ask that all visitors and patients comply with the Patient and Visitors Code of conduct.
As a patient or visitor at any of our Garnet Health facilities, do not hesitate to ask your doctors, nurses, or any staff member for assistance or clarification before, during or after your stay. We are dedicated to providing our community with the highest quality of health care.
Your Rights and Responsibilities as a Patient
Learn more about your rights in the healthcare process, as well as privacy regulations you can expect, such as:
- Your Rights and Responsibilities in the Healthcare Process
- EMTALA (Emergency Medical Treatment and Active Labor Act)
- Behavioral Health Patient Bills of Rights
- HIPAA Notice of Privacy Practices
Medical Records
The Health Information Management Department is dedicated to the integrity and security of your private health information in accordance with state and federal regulations. There are a few ways to request and access your medical records from Garnet Health Medical Center - by web browser, smartphone, and by written letter request.
Patient Experience Program
Our Patient Experience Program is designed to help patients and their families resolve issues that may emerge during their hospital admission.
Billing & Insurance
Patients' resource for billing, insurance, and financial matters and needs. Learn how to obtain financial aid or get answers to questions regarding your bill.
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Patient Information & Resources
We provide a variety of patient resources online regarding your patient rights, billing, and community alerts to get a jump start on your stay or appointment.
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Patient Support
Supporting our patients holistically when they needs us the most - with our case management, patient experience, and cancer patient navigator programs.
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