Patient Information & Resources at Garnet Health

As a patient or soon-to-be patient of Garnet Health, knowing what to expect will help you prepare for your visit, understand your rights and responsibilities and guide you through your experience from beginning to end.

We provide a variety of patient resources online regarding your patient rights, billing, so you can get a jump start on your stay or appointment.

Medical Records

The Health Information Management Department is dedicated to the integrity and security of your private health information in accordance with state and federal regulations. There are a few ways to request and access your medical records from Garnet Health Medical Center - by web browser, smartphone, and by written letter request.

Access Medical Records


Nothing is more important than your health and safety. At Garnet Health, we take extensive precautions at our facilities to keep you safe - from infection control to metal detectors. 

Safety Protocols

Patient Rights & Responsibilities

The state and federal governments require that all hospital patients in New York State be given certain information and materials when admitted to a hospital. As a patient, you have certain rights and protections guaranteed by state and federal laws and regulations. These laws and regulations help ensure the quality and safety of your hospital care; as well as the privacy of your medical information and your right to receive care in medical emergencies. We encourage you to review these materials carefully during you or your loved one's stay at our hospitals.

Learn more

We encourage you to ask questions about your diagnosis, treatment or after care. You and your family are partners in the healthcare process. Here are some programs and resources that you can engage with to ensure you receive the care you need.

Patient Support

At Garnet Health, we're dedicated to improving the health and well-being of our patients. To us, success goes beyond clinical. It means supporting our patients holistically, being there for them spiritually and religiously, and offering specialized individuals to give special attention to our patients that needs us the most.

Learn more

Support Groups

Support Groups

Our Support Group program brings people together to form a support system offering strength, collaboration and emotional resilience.

Learn more
Patient Story, Carrie & Victoria Bariatrics.

Patient Stories

Read as our patients share their amazing stories about their care at Garnet Health.

Read Stories