For Customer Service in the Billing Office, the hours of operation are 8:00 a.m. to 5:00 p.m., Monday through Friday. If you have questions regarding your bill, please contact us:
Garnet Health Medical Center - Catskills
- Financial Advocates: 845-794-3300, ext. 2430.
- For the Billing Office: 845-794-3300, ext. 2590.
Garnet Health Medical Center
- Financial Advocates: 845-333-1888.
- For the Billing Office: 845-333-2455.
The Financial Advocate Office helps patients obtain financial aid or apply for Medicaid and can assist in verification of insurance coverage and pre-certification. They are a resource for helping coordinate payments for procedures.
Frequently Asked Question (FAQ’S)
What do the charges on my bill consist of?
The bill charges are based on the hospitals’ costs to provide services. These costs include, but are not limited to:
- Labor – hospital staff
- 24 hour services
- Medical supplies
- Medical equipment
- Hospital utilities
- Patient dietary and laundry services
What services are not covered by the Financial Aid Program?
Any service not provided by the hospital and/or people directly in the hospitals employ may not be covered. So if you are treated by a physician working at the hospital, but who is not a salaried employee of the hospital, the physician may bill you separately for the physician's services. Other costs not covered would include things like filling a prescription at a non-hospital pharmacy. Also, medical services that are entirely optional, such as purely cosmetic surgery, are not covered by this law.
Can I apply for the Financial Aid Program if I am covered by insurance?
Yes. The Financial Aid Program is also available to those who have a responsibility after their insurance is billed.
What if I do not qualify for the Financial Aid Program and cannot pay the entire bill at once?
You can call the Credit Department at 845-333-2455 and request to be placed on a monthly payment arrangement plan.
How can I find out if I live in a hospital's "primary service area"?
To find hospitals whose primary service areas cover your county visit the Department of Health New York State Profile website.