Patient Experience Program

Our Patient Experience Program is designed to help patients and their families resolve issues that may emerge during their hospital admission. The Patient Experience Navigator’s role is to listen to concerns, explore and implement solutions.

When concerns arise, we encourage the patient or their family to immediately speak to their Nurse or Physician. However, if you feel your concerns were not addressed or you prefer to speak with a third party, our Patient Experience Navigators are available to assist you.

Contact Information

The Patient Experience offices are conveniently located in the Main Lobby of the hospital.

Office Hours

  • Sunday & Saturday: 1:00pm – 9:00pm
  • Monday-Friday: 9:00am – 9:00pm


(845) 333-1164

  • Option 1 for Emergency Department Concerns
  • Option 2 for Inpatient and Outpatient Concerns


Garnet Health Medical Center
Patient Experience Department
707 East Main Street
Middletown, NY 10940

If you have a problem involving a bill for services provided by:

  • Garnet Health Medical Center, please call 845-333-2455
  • The Schumacher Group, please call 888-703-3301

Updated 2/10/20

Contact Information

Jodi Goodman
845-794-3300, ext. 2185

If you have a problem involving a bill for services provided by Garnet Health Medical Center – Catskills, please contact Financial Advocates at 845-794-3300 ext. 2430. For the Billing Office, please call 845-794-3300 ext. 2590.