Patient Experience & Advocacy
Contact Information
If you have any questions about our service or your level of care please speak with your nurse or physician, or call Patient Experience and Advocacy at:
Garnet Health Medical Center (Middletown): 845-333-1164
Garnet Health Medical Center - Catskills (Harris & Callicoon): 845-333-8785
Patient Experience Program
Our Patient Experience Program is designed to help patients and their families resolve issues that may emerge during their hospital admission. The Patient Experience Navigator’s role is to listen to concerns, explore and implement solutions.
When concerns arise, we encourage the patient or their family to immediately speak to their Nurse or Physician. However, if you feel your concerns were not addressed or you prefer to speak with a third party, our Patient Experience Navigators are available to assist you.