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Visitation to Garnet Health Facilities

Garnet Health recognizes that patients need the support of family and friends while they are in the hospital or visiting for an outpatient appointment or procedure. We welcome visitors and request that you follow our visitation guidelines in an effort to keep everyone as safe as possible. It is required that all visitors wear hospital issued masks, provided upon your arrival, the entire time of your visit and that you remain socially distant and practice good hand hygiene often. Thank you for your cooperation.

Hospital Amenities

All our patients and visitors have the following general hospital amenities available to them during their stay or visit, including: public Wifi, gift shop, dining services, ATM, language assistance, and much more.

Please note that virtual video visits can easily be arranged so family and love ones can remain in contact while hospitalized. To arrange a video visit, please speak with your nurse or the Patient Advocacy department, at:

  • Garnet Health Medical Center (formerly known as ORMC): 845-333-1164
  • Garnet Health Medical Center – Catskills (formerly known as CRMC): 845-794-3300 x2185

View tabbed content below for Visitation guidelines per facility.

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Middletown Campus - Effective March 18, 2021

Sunday to Saturday
9:00 am – 8:00 pm

No more than two (2) visitors at a time, 18 years or older
Exceptions may be made on a case by case basis

2 East
Visitation suspended at this time

6 South
Partner / Doula allowed 24/7;
No visitation otherwise

6 North
Partner allowed 24/7;
One (1) visitor allowed at a time

NICU
Mom and banded support person allowed

24/7 Emergency Department
One (1) visitor / support person 24/7, after patient screening is complete

Outpatient Services, Garnet Health Doctors’ Appointments & Urgent Care One
(1) visitor / support person allowed to accompany patient through registration process; visitor allowed to wait in waiting area per social distancing requirements and room capacity allowances; eating and drinking is not permitted.

Behavioral Health Unit
No visitation at this time.

COVID+ & PUI Patients
Two (2) visitors per day, duration up to 30 minutes. Visitors must adhere to the specific PPE protocol for COVID-19.

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Harris and Callicoon Campuses - Effective April 15, 2021

Two visitors at a time 18 years or older. Some exceptions may be made on a case by case basis. 
Visitors must remain in the patient’s room and hand hygiene must be performed. 

Inpatient areas:  

  • 5 East, 2 West, CCU: two (2) visitors at a time between 9:00 am - 8:00 pm.
  • COVID+/PUI: two (2) visitors at a time with 60 minutes maximum, recommended.
  • End of life patients: three (3) visitors at a time. 
  • OB Delivery: one (1) support person and or doula.    
  • OB Postpartum: two (2) visitor at a time, 18 years or older between 9:00 am - 8:00 pm in addition to the designated support person and or doula.

Emergency Department:  

  • Visitation is open 24/7 and limited to one (1) visitor/support person per patient, 18 years or older.
  • COVID+ /PUI will be allowed a visitor on a case by case basis.

Procedural areas: 

  • OR, Endoscopy, Diagnostic Imaging, and Outpatient Services and Offices: 
  • One (1) visitor will be allowed to accompany patient and may wait in the waiting area for the patient if social distancing requirements & maximum room capacity allow. 
  • If the waiting room is full, visitor will not be able to accompany the patient for their outpatient procedure or visit after the point of registration. 
  • One (1) support person is allowed for the OB anatomy Ultrasound.

Behavioral Health Unit:

  • Visiting hours are 11:00 am-12:00 pm and 6:00 pm-7:00 pm daily
  • Visits are limited to 30 minute intervals and only one visitor per patient per day.
  • Contact the unit to schedule.

Skilled Nursing Unit:

  • Visitation allowed within capacity. 
  • Quarantine restrictions apply. 
  • Scheduled visitation with the unit coordinator.

Garnet Health Doctors’ Appointments & Urgent Care

  • One (1) visitor / support person allowed to accompany patient through registration process
  • Visitor allowed to wait in waiting area per social distancing requirements and room capacity allowances; eating and drinking is not permitted.

Other areas of our facility: 

  • The cafeteria and café are open for takeout only. Eating in a patient’s room is prohibited.
  • Chesed room is open during visitor hours. Visitors must stay masked and maintain social distancing. 
  • Hand hygiene must be performed entering and exiting the patient’s room, and before/after handling mask.
  • Virtual visitation for all patients can be arranged through nursing.

Telehealth Visits

Our Telehealth program offers a convenient access to telephone and video visits for new and existing patients - at home, in the office or while away from home.

Learn More

Find a Location

For visiting hours, directions, and more information about the facility you are planning on visiting, find a location to learn more.

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