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Visitation to Garnet Health Facilities

Garnet Health recognizes that patients need the support of family and friends while they are in the hospital or visiting for an outpatient appointment or procedure. We welcome visitors and request that you follow our visitation guidelines. Safety measures are in place for our patients, employees, and visitors. Additionally, it is required that all visitors wear hospital-issued masks, provided upon your arrival, the entire time of your visit and that you remain socially distant and practice good hand hygiene often. We appreciate your support and cooperation.

Garnet Health does not restrict, limit, or deny visitation privileges based on race, ethnicity, language, national origin, socioeconomic status, mental or physical ability, religion, sex, sexual orientation, or gender identity or expression.

Hospital Amenities

All our patients and visitors have the following general hospital amenities available to them during their stay or visit, including: public Wifi, gift shop, dining services, ATM, language assistance, and much more.

Please note that virtual video visits can easily be arranged so family and love ones can remain in contact while hospitalized. To arrange a video visit, please speak with your nurse or the Patient Advocacy department, at:

  • Garnet Health Medical Center: 845-333-1164
  • Garnet Health Medical Center – Catskills: 845-794-3300 x2185

View tabbed content below for Visitation guidelines per facility.

Middletown CampusEffective May 2, 2022

All inpatient visitors must show proof of COVID-19 vaccination or a proof of a negative COVID PCR or Antigen test from a healthcare facility or lab within 72 hours of the visit. Photographs of home tests will not suffice as proof. Exceptions to this practice will be made for support persons of Obstetric patients, parents of Pediatric patients, End-of-Life patients and patients with special needs/requiring a support person.

Inpatient visitors will be asked to show proof of vaccination or negative COVID PCR or Antigen test at the time they present identification for visitor’s pass.

All forms of vaccination proof including New York State Wallet will be considered.

At our Lobby Main Desk, a Guest Service Associate will verify that your identification matches your vaccination or COVID PCR, or Antigen Test record.

General Visiting Hours are 11:00 am – 8:00 pm 

No more than two (2) visitors per day, 18 years or older. Exceptions may be made on a case-by-case basis. Visitors must remain in patient’s room, properly masked and perform frequent hand hygiene. No overnight visitation is permitted unless approved by administration.

2 East
Suspended until with further notice

6 South
One support person, 18 years or older, plus Doula (pre-arranged) allowed 24/7

6 North
One support person and a Doula 24/7;
Two vaccinated visitors, 18 years or older, allowed during visiting hours, in addition to support person and Doula.

NICU
Mom and banded support person only, allowed 24/7

Emergency Department
One (1) support person 24/7, after patient screening is complete. For patients in double rooms, visitors will need to alternate. COVID+ and PUI visitation permitted with approval of ED leadership. Up to two (2) parents/ support persons allowed for pediatric patients. Visitation may be limited based upon Emergency Room capacity

Outpatient Services, Cancer Center, Garnet Health Doctors & Urgent Care
One (1) visitor/support person allowed to accompany patient through registration process; visitor/support person allowed to wait in waiting area per social distancing requirements and room capacity allowances; eating and drinking is not permitted. Up to two (2) parents/ support persons allowed.

Patients who are: COVID+, have COVID-like symptoms or are awaiting COVID test results
One (1) visitors per day, duration up to 30 minutes. Visitors must adhere to the specific PPE protocol for COVID-19. Virtual visitation is available, please call the unit.

Shabbos Room
Visitors must remain masked and socially distant, one (1) visitor at a time.

Cafeteria
Open Monday - Sunday 7:00 a.m. – 9:00 p.m.

 

Hand hygiene must be performed entering and exiting the patient’s room, and before/after handling mask.

Harris and Callicoon Campuses - Effective May 2, 2022

All inpatient visitors must show proof of COVID-19 vaccination or a proof of a negative COVID PCR or Antigen test from a healthcare facility or lab within 72 hours of the visit. Photographs of home tests will not suffice as proof. Exceptions to this practice will be made for support persons of Obstetric patients, parents of Pediatric patients, End-of-Life patients and patients with special needs/requiring a support person.

Inpatient visitors will be asked to show proof of vaccination or negative COVID PCR or Antigen test at the time they present identification for visitor’s pass.

All forms of vaccination proof including New York State Wallet will be considered.

At our Lobby Main Entrance, a Security Officer will verify that your identification matches your vaccination record or your proof of negative COVID PCR or Antigen Test record.

General Visiting Hours are 11:00 am – 8:00 pm
No more than two (2) visitors per day 18 years or older. Exceptions may be made on a case by case basis. Visitors must remain in patient’s room, properly masked and perform frequent hand hygiene. No overnight visitation is permitted unless approved by administration.

Inpatient areas:
5 East, 2 West, CCU (non-COVID patients) and Callicoon inpatient units: two (2) visitors daily between 11:00 am - 8:00 pm.

Patients who are: COVID+, have COVID-like symptoms or are awaiting COVID test results:
One (1) visitor per day, duration up to 60 minutes. Visitors must adhere to the specific PPE protocol for COVID-19. Any visitation exceptions will be approved by Nursing Leadership or Administration. Virtual visitation is available, please call the unit.

OB
Delivery: One support person, 18 years or older, plus Doula allowed 24/7. OB Post-Partum: Partner allowed 24/7; two visitors per day, 18 years or older, during visiting hours, in addition to support person and Doula.

Emergency Department:
Emergency Department is open 24/7 and limited to one (1) SUPPORT person per patient, 18 years or older. Two (2) screened support people allowed at bedside for pediatric patients. Support person may be asked to wait until completion of the patient’s initial COVID screening and permitted by exception with nursing leadership approval.

Outpatient areas including Garnet Health Doctors:
One (1) individual will be allowed to accompany a patient and may wait in the waiting area for the patient if social distancing requirements and maximum room capacity allow.

Behavioral Health Unit:
Suspended until further notice

Chesed Room
Open 9:00 am – 8:00 pm; visitors must remain masked and socially distant, one (1) visitor at a time.

Harris Campus Ground Floor Cafeteria
Open Monday - Friday 8:00 a.m. - 2:00 p.m.

Harris Campus Main Lobby Coffee Shop
Open Monday - Friday 6:30 a.m. - 8:00 p.m.
Saturday - Sunday 8:00 a.m. - 5:00 p.m.

Callicoon Campus Café
Open Monday - Friday 8:00 a.m. - 1:00 p.m.

Hand hygiene must be performed entering and exiting the patient’s room, and before/after handling mask.

Virtual visitation for all patients can be arranged through nursing.

Telehealth Visits

Our Telehealth program offers a convenient access to telephone and video visits for new and existing patients - at home, in the office or while away from home.

Learn More

Find a Location

For visiting hours, directions, and more information about the facility you are planning on visiting, find a location to learn more.

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