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Visitation to Garnet Health Facilities

Garnet Health recognizes that patients need the support of family and friends while they are in the hospital or visiting for an outpatient appointment or procedure. We welcome visitors and request that you follow our visitation guidelines. It is necessary for us to broaden safety measures, at this time, for our patients, employees and visitors. Additionally, it is required that all visitors wear hospital issued masks, provided upon your arrival, the entire time of your visit and that you remain socially distant and practice good hand hygiene often. We appreciate your support and cooperation.  

Garnet Health does not restrict, limit, or deny visitation privileges based on race, ethnicity, language, national origin, socioeconomic status, mental or physical ability, religion, sex, sexual orientation, or gender identity or expression.

Hospital Amenities

All our patients and visitors have the following general hospital amenities available to them during their stay or visit, including: public Wifi, gift shop, dining services, ATM, language assistance, and much more.

Please note that virtual video visits can easily be arranged so family and love ones can remain in contact while hospitalized. To arrange a video visit, please speak with your nurse or the Patient Advocacy department, at:

  • Garnet Health Medical Center (formerly known as ORMC): 845-333-1164
  • Garnet Health Medical Center – Catskills (formerly known as CRMC): 845-794-3300 x2185

View tabbed content below for Visitation guidelines per facility.

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Middletown CampusEffective September 15, 2021

All inpatient visitors must show proof of COVID-19 vaccination. Exceptions to this practice will be made for support persons of Obstetric patients, parents of Pediatric patients, End-of-Life patients and patients with special needs/requiring a support person.

Individuals accompanying a patient or wishing to visit a patient will be asked to show proof of vaccination at the time they present identification for visitor’s pass. All forms of vaccination proof including New York State Wallet will be considered. 

At our Lobby Main Desk, a Guest Service Associate will verify that your identification matches your vaccination record. 

At Emergency Room entrance, a Greeter will verify that your identification matches your vaccination record. 

At Outpatient Building and Cancer Center entrances, a Security Officer or Valet will verify that your identification matches your vaccination record. 

General Visiting Hours are 9:00 am – 8:00 pm 
No more than two (2) visitors at a time, 18 years or older. Exceptions may be made on a case by case basis. Visitors must remain in patient’s room, properly masked and perform frequent hand hygiene. No overnight visitation is permitted unless approved by administration. 

2 East
One (1) visitor for 30-minutes per day, 1:00 pm – 3:00 pm or 5:00 pm – 7:00 pm. 

6 South
One (1) support person, 18 years or older, plus Doula allowed 24/7

6 North
Partner allowed 24/7; one vaccinated visitor, allowed at a time during visiting hours, in addition to support person or Doula.

NICU
Mom and banded support person allowed 24/7; only siblings 18 or older allowed during visiting hours.  

Emergency Department
One (1) visitor/support person 24/7 for a duration of one (1) hour, after patient screening is complete. Two (2) visitors allowed for pediatric patients. Visitation may be limited based upon Emergency Room capacity.

Outpatient Services, Cancer Center, Garnet Health Doctors & Urgent Care
One (1) visitor/support person allowed to accompany patient through registration process;   visitor/support person allowed to wait in waiting area per social distancing requirements and room capacity allowances; eating and drinking is not permitted. One (1) parent allowed in PACU

Patients who are: COVID+, have COVID-like symptoms or are awaiting COVID test results 
One (1) visitors per day, duration up to 60 minutes. Visitors must adhere to the specific PPE protocol for COVID-19. Virtual visitation is available, please call the unit.

Shabbos Room
Visitors must remain masked and socially distant, one (1) visitor at a time.

Cafeteria 
Closed to visitors at this time.

Hand hygiene must be performed entering and exiting the patient’s room, and before/after handling mask.
 

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Harris and Callicoon Campuses - Effective September 15, 2021

All inpatient visitors must show proof of COVID-19 vaccination. Exceptions to this practice will be made for support persons of Obstetric patients, parents of Pediatric patients, End-of-Life patients and patients with special needs/requiring a support person.

Inpatient visitors will be asked to show proof of vaccination at the time they present identification for visitor’s pass. All forms of vaccination proof including New York State Wallet will be considered. 

At our Lobby Main Entrance, a Security Officer will verify that your identification matches your vaccination record. 

General Visiting Hours are 9:00 am – 8:00 pm
No more than two (2) visitors at a time, 18 years or older. Exceptions may be made on a case by case basis. Visitors must remain in patient’s room, properly masked and perform frequent hand hygiene. No overnight visitation is permitted unless approved by administration. 

Inpatient areas  
5 East, 2 West, CCU (non-COVID patients) and Callicoon inpatient units: two (2) visitors at a time between 9:00 am - 8:00 pm.

Patients who are COVID+, have COVID-like symptoms or are awaiting COVID test results:
One (1) visitors per day, duration up to 60 minutes. Visitors must adhere to the specific PPE protocol for COVID-19. Any visitation exceptions will be approved by Nursing Leadership or Administration. Virtual visitation is available, please call the unit.

OB
Delivery: One (1) support person, 18 years or older, plus doula allowed 24/7.    
OB Post-Partum: Partner allowed 24/7; one (1) vaccinated visitor, 18 years or older, during visiting hours, in addition to support person or Doula.

Emergency Department  
Emergency Department is open 24/7 and limited to one (1) screened support person per patient, 18 years or older. Two (2) screened support people allowed at bedside for pediatric patients. Support persons may be asked to wait until completion of the patient’s initial COVID screening. Access for support persons may be limited based upon Emergency Department capacity.

Procedural areas 
Operating Room, Endoscopy, Diagnostic Imaging, and Outpatient Services and Offices: 
One (1) individual will be allowed to accompany a patient and may wait in the waiting area for the patient if social distancing requirements and maximum room capacity allow. If the waiting room is full, support person will not be able to accompany the patient for their outpatient procedure or visit after the point of registration. One (1) support person is allowed for an OB anatomy Ultrasound. Eating and drinking in waiting area is not permitted.

Behavioral Health Unit
Visitation is suspended.

Skilled Nursing Unit 
Indoor and outdoor visitation allowed with limited capacity. Quarantine restrictions applied. Please contact the unit to schedule your visit. Virtual visitation also available.

Garnet Health Doctors & Urgent Care
One (1) visitor/support person allowed to accompany patient through registration process;   visitor allowed to wait in waiting area per social distancing requirements and room capacity allowances; eating and drinking is not permitted.

Other areas of our facility:
 
Chesed Room
Open 9:00 am – 8:00 pm; visitors must remain masked and socially distant, one (1) visitor at a time.

Cafeteria 
Is closed to visitors at this time. 
Hand hygiene must be performed entering and exiting the patient’s room, and before/after handling mask.

Virtual visitation for all patients can be arranged through nursing.
 

Telehealth Visits

Our Telehealth program offers a convenient access to telephone and video visits for new and existing patients - at home, in the office or while away from home.

Learn More

Find a Location

For visiting hours, directions, and more information about the facility you are planning on visiting, find a location to learn more.

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