Garnet Health Medical Center – Catskills’ (formerly Catskill Regional Medical Center) Grover M. Hermann Hospital has received Press Ganey’s Guardian of Excellence Award® for Patient Experience in its Emergency Department for the third consecutive year and Pinnacle of Excellence Award for Patient Experience in its Emergency Department.
“I am pleased that our staff’s focus on high quality, patient-centered care is being recognized by Press Ganey at the national level,” said Rolland “Boomer” Bojo, Vice President of Patient Care Services & Chief Nursing Officer, Garnet Health Medical Center – Catskills, and Administrator, Grover M. Hermann Hospital. “Our staff and physicians are a part of the community. They understand that trust is key to delivering quality care.”
The Guardian of Excellence Award is a nationally-recognized honor bestowed upon top-performing healthcare organizations who consistently sustain performance in the top 5% of all Press Ganey clients for each reporting period over the course of the assessment year.
Garnet Health Medical Center – Catskills’ Grover M. Hermann Hospital, received Press Ganey’s Guardian of Excellence Award® in 2018 and 2019, and has established a well-known and respected reputation for delivering excellent care in its Emergency Department.
This commitment to leading edge, patient-centered care has also been recognized with multiple honors in recent years from the National Rural Health Association, which has recognized Grover M. Hermann Hospital as a Top 20 Critical Access Hospital in the country for both Quality and Patient Satisfaction in 2018 and 2019.
For the first time ever, Garnet Health Medical Center – Catskills’ Grover M. Hermann Hospital received Press Ganey’s Pinnacle of Excellence Award for patient experience in its Emergency Department. The award recognizes top-performing clients from health care organizations nationwide on the basis of extraordinary achievement and consistently high levels of excellence for at least three years in Patient Experience.
About Press Ganey
Press Ganey pioneered the health care performance improvement movement more than 30 years ago. Today, Press Ganey offers an integrated suite of solutions that enables enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address safety, clinical excellence, patient experience, and workforce engagement. The company works with more than 41,000 health care facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.