Patient, Henri Shawn, shares a letter of his recent experience in the Garnet Health Medical Center - Catskills' Emergency Room.

We are often very quick to write a letter when we are not happy with someone's service. Unfortunately, we are not as quick to write letters expressing our delight at the manner by which we have been dealt with. 

The purpose of this letter is the latter. I unfortunately had to bring my wife to the emergency room of the Harris facility on Friday evening, June 4, 2021.

Among the people with whom we dealt, I would like to especially recognize a nurse by the name of Marissa and a wonderful doctor by the name of Robert Lee Hill.

Their approach and dedication was remarkable and way more than what would be expected in that setting. Marissa should be complimented for her attention to detail, her kind attitude, her openness in discussing all aspects of the treatments, and she just made what was a stressful situation much more easy to bear. 

Dr. Hill is in a class by himself. His demeanor, his calmness, and his explanation, as well as the time that he took to ensure that we were knowledgeable about what was happening, is also truly commendable.

Please be kind enough to notify these two individuals that we did recognize their beyond the call of duty performances.

They really made the experience much more palatable than we ever expected.

They were thorough, professional, kind, and of course extremely important is the fact that they were very caring.

Henri Shawn



Garnet Health Medical Center – Catskills
By Garnet Health Medical Center – Catskills
Garnet Health Medical Center – Catskills is dedicated to providing quality health care to residents of Sullivan County and neighboring communities at its 218-bed main hospital campus in Harris and at the 15-bed Grover M. Hermann Hospital in Callicoon.

An academic affiliate of the Touro College of Osteopathic Medicine, Garnet Health Medical Center - Catskills retains compassionate professionals who continually strive toward the hospital’s mission to improve the health of our community by providing exceptional health care. Garnet Health Medical Center – Catskills is a member of Garnet Health, the corporate parent of Garnet Health Medical Center, Garnet Health – Catskills, Garnet Health Doctors, Garnet Health Urgent Care, Garnet Health Foundation and Garnet Health Foundation – Catskills. Garnet Health is recognized by Ethisphere as one of the 2019 World’s Most Ethical Companies.

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