Garnet Health Medical Center – Catskills receives 2022 Press Ganey Human Experience Guardian of Excellence Award® and 2022 Press Ganey Human Experience Pinnacle of Excellence Award®
March 16, 2023
HARRIS, NY - The Emergency Department and Outpatient Rehabilitation at Garnet Health Medical Center – Catskills’ Grover M. Hermann Hospital has been named a Press Ganey 2022 Human Experience Guardian of Excellence Award winner for patient experience. This award recognizes the hospital for being in the top 5% of healthcare providers in the country for delivering quality patient experiences in the last year.
Additionally, the Press Ganey 2022 Human Experience Pinnacle of Excellence Award recognizes Garnet Health Medical Center – Catskills’ Grover M. Hermann Hospital for ranking in the top 5% of healthcare providers for three consecutive years.
These awards are part of Press Ganey’s annual ranking of the top hospitals and health systems in the country, according to performance in patient experience.
Press Ganey works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care. It is the fifth time overall that Garnet Health Medical Center – Catskills’ Grover M. Hermann Hospital has earned this honor.
“This achievement highlights that above all else, our caring and dedicated staff put our patients at the forefront of everything we do,” said Jerry Dunlavey, Interim President and CEO of Garnet Health. “We are proud to be recognized for our continuous commitment to providing high-quality care, while always working to elevate the patient experience and ensure a safe, welcoming and healing environment for the communities we serve.”
Located in Callicoon, New York, Garnet Health Medical Center – Catskills’ Grover M. Hermann Hospital is a 15-bed facility committed to delivering quality patient-centered healthcare. The hospital’s Emergency Department provides prompt patient examination and treatment 24 hours a day, seven days a week. Outpatient rehabilitation services include physical therapy, pediatric early intervention and occupational therapy.
For more information, visit garnethealth.org.
About Garnet Health
Garnet Health is a New York State, not-for-profit Corporation headquartered in Middletown, New York, approximately 60 miles northwest of New York City. It is the corporate parent of Garnet Health Medical Center, Garnet Health Medical Center – Catskills, Garnet Health Doctors, Garnet Health Urgent Care, Garnet Health Foundation and Garnet Health Foundation – Catskills. Garnet Health is dedicated to developing specialty services, medical programs and needed healthcare services that allow residents to remain close to home to receive quality care.
Providing healthcare to approximately 450,000 residents in Orange, Sullivan and Ulster counties, Garnet Health was designed to improve the quality, stability and efficiency of healthcare services in the mid-Hudson and Catskill region. Garnet Health provides services by more than 4,000 employed professionals and over 850 medical staff members. An academic affiliate of the Touro College of Osteopathic Medicine, Garnet Health retains compassionate professionals who continually strive toward the hospital’s mission to improve the health of our community by providing exceptional healthcare. To learn more about Garnet Health, visit garnethealth.org
About Press Ganey
Press Ganey, the leading Human Experience (HX) healthcare performance improvement company, offers an integrated suite of solutions that address safety, clinical excellence, patient experience and workforce engagement. The company works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care. Press Ganey is a PG Forsta company.