Catskill Regional Medical Center’s Grover M. Hermann Hospital has received Press Ganey’s Guardian of Excellence Award® for Patient Experience in its Emergency Department for the second consecutive year.
The Guardian of Excellence Award is a nationally-recognized honor bestowed upon top-performing healthcare organizations who consistently sustain performance in the top 5% of all Press Ganey clients for each reporting period over the course of the assessment year.
“This honor reflects our organizational dedication to improving the health, safety and peace of mind of the communities we serve, especially when it comes to providing excellent emergency care in the face of unexpected events,” said Catskill Regional Medical Center Chief Executive Officer Jonathan Schiller.
Catskill Regional Medical Center’s Grover M. Hermann Hospital, located in Callicoon, N.Y., also received the Press Ganey award in 2018, and has established a well-known and respected reputation for delivering excellent care in its Emergency Department. This commitment to leading edge, patient-centered care has also been recognized with multiple honors in recent years from the National Rural Health Association, which has recognized Grover M. Hermann as a Top 20 Critical Access Hospital in the country for both Quality and Patient Satisfaction in 2019.
About Press Ganey
Press Ganey pioneered the health care performance improvement movement more than 30 years ago. Today, Press Ganey offers an integrated suite of solutions that enables enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address safety, clinical excellence, patient experience, and workforce engagement. The company works with more than 41,000 health care facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.