Garnet Health Introduces New Digital Tools to Improve Urgent Care Access

MIDDLETOWN, NY — Garnet Health has launched a new digital tool to improve the Urgent Care experience across its locations, including Goshen, Middletown, and Monticello. 

These enhancements include:

• Posted wait times, enabling patients to decide which location they’d like to use.
• On My Way, an optional feature that allows community members to let staff know they are on their way and why they are seeking urgent care services.

While patients will continue to be seen based on the severity of their medical needs, the On My Way feature enables Garnet Health to better anticipate arrivals, improve check-in efficiency, and simplify the check-in experience. 

Garnet Health’s IT Department is introducing these new features in hopes of improving access to care, enhancing communication, and streamlining the patient journey. These innovations reflect Garnet Health’s ongoing commitment to deliver more efficient, connected, and patient-centered care.

This tool is now available at www.garnethealth.org/UrgentCareWaitTimes, and members of the community are encouraged to take full advantage of its features to ensure a less stressful visit. 

About Garnet Health 
Garnet Health is a New York State not-for-profit corporation headquartered in Middletown, New York, approximately 60 miles northwest of New York City. It is the corporate parent of Garnet Health Medical Center, Garnet Health Medical Center – Catskills, Garnet Health Doctors, Garnet Health Urgent Care, Garnet Health Foundation, and Garnet Health Foundation – Catskills. Garnet Health is dedicated to developing specialty services, medical programs, and needed healthcare services that allow residents to remain close to home to receive quality care.

Providing healthcare to over 500,000 residents in Orange, Sullivan, and Ulster counties, Garnet Health was designed to improve the quality, stability, and efficiency of healthcare services in the mid-Hudson and Catskills region. Garnet Health employs more than 4,000 professionals and over 850 medical staff members. An academic affiliate of the Touro College of Osteopathic Medicine, Garnet Health retains compassionate professionals who continually strive toward the hospital’s mission to improve the health of our community by providing exceptional healthcare. To learn more about Garnet Health, visit garnethealth.org.
 

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Deija Davis-Montes, BS

Marketing and Corporate Communications Specialist
Deija Davis-Montes is Garnet Health’s Marketing and Corporate Communications Specialist. She received her Bachelor of Science in Advertising and Marketing Communications from the Fashion Institute of Technology.  Deija is passionate about nonprofit work, communication that creates impact, and helping organizations share their mission and vision with clarity and purpose.
Deija can be reached at (845) 333-2368 or dmontes@garnethealth.org