Patient Records, Rights & Safety
Access your medical records and learn about your rights, responsibilities, and safety as a patient at Garnet Health.
As a patient or soon-to-be patient of Garnet Health, knowing what to expect will help you prepare for your visit, understand your rights and responsibilities, and guide you through your experience from beginning to end.
We provide a variety of patient resources online regarding accessing the patient code of conduct, your medical records, safety, and your patient rights.
Code of Conduct
It is the responsibility of all patients, families, and visitors to speak and act respectfully and safely by following the Code of Conduct. There is a zero-tolerance policy for aggressive behavior or physical assault directed toward our staff or those associated with our practice.
Medical Records
The Health Information Management Department is dedicated to the integrity and security of your private health information in accordance with state and federal regulations. There are a few ways to request and access your medical records from Garnet Health Medical Center - by web browser, smartphone, and by written letter request.
Safety
Nothing is more important than your health and safety. At Garnet Health, we take extensive precautions at our facilities to keep you safe - from infection control to metal detectors.
Patient Rights & Responsibilities
The state and federal governments require that all hospital patients in New York State be given certain information and materials when admitted to a hospital. As a patient, you have certain rights and protections guaranteed by state and federal laws and regulations. These laws and regulations help ensure the quality and safety of your hospital care, as well as the privacy of your medical information and your right to receive care in medical emergencies. We encourage you to review these materials carefully during your or your loved one's stay at our hospitals.
We encourage you to ask questions about your diagnosis, treatment, or aftercare. You and your family are partners in the healthcare process. Here are some programs and resources that you can engage with to ensure you receive the care you need.
Support Groups
Our Support Group program brings people together to form a support system offering strength, collaboration and emotional resilience.
Learn more
Patient Stories
Read as our patients share their amazing stories about their care at Garnet Health.
Read Stories